Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• •Account Information: Name, email address, password, phone number, and profile information
• •Reservation Information: Booking details, dates, number of guests, special requests
• •Review Content: Reviews, ratings, photos, and receipts you upload
• •Communication Data: Messages sent through our platform, support tickets, and feedback
• •Payment Information: Billing details for partner subscriptions (processed securely through third-party payment processors)
• •Business Information: For partners, business details, location, operating hours, and verification documents

1.2 Information We Collect Automatically

When you use GoAmico, we automatically collect certain information, including:

• •Usage Data: Pages visited, features used, time spent on pages, and navigation patterns
• •Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• •Location Data: General location information (with your permission) to help you find nearby restaurants and hotels
• •Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• •Log Data: Server logs, including IP addresses, access times, and referring URLs

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• •Social media platforms when you sign in with Google or Facebook
• •Payment processors for subscription billing
• •Business partners and service providers
• •Public databases and data sources for business verification

2. How We Use Your Information

We use the information we collect to:

• •Provide, maintain, and improve our Service
• •Process and manage your reservations and bookings
• •Facilitate communication between users and businesses
• •Verify reviews and maintain the integrity of our Trust Score system
• •Personalize your experience and provide recommendations
• •Send you important updates, notifications, and marketing communications (with your consent)
• •Respond to your inquiries, support requests, and feedback
• •Detect, prevent, and address fraud, security issues, and violations of our Terms
• •Comply with legal obligations and enforce our policies
• •Analyze usage patterns to improve our platform
• •Process partner subscriptions and payments

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Businesses

When you make a reservation, we share necessary information (name, contact details, reservation details) with the restaurant or hotel to facilitate your booking.

3.2 Public Information

Your reviews, ratings, and public profile information are visible to other users and businesses on the platform. You can control some of this information through your account settings.

3.3 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• •Payment processors
• •Cloud hosting and storage providers
• •Analytics and data analysis services
• •Email and communication services
• •Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• •Encryption of data in transit (SSL/TLS) and at rest
• •Secure servers and infrastructure
• •Access controls and authentication measures
• •Regular security audits and updates
• •Secure payment processing through certified third-party processors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

You can access and update your account information at any time through your account settings. You can also request a copy of the personal information we hold about you.

5.2 Deletion

You can delete your account at any time through your account settings. When you delete your account, we will remove your personal information, except where we are required to retain it for legal or legitimate business purposes.

5.3 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by updating your preferences in your account settings. You may still receive important service-related communications.

5.4 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service. For more information, please see our Cookies Policy.

5.5 Location Data

You can control location permissions through your device settings. Disabling location services may limit features like finding nearby restaurants and hotels.

6. Review Verification and Receipts

When you submit a verified review with a receipt or bill, we:

• •Use AI-based verification systems to verify the authenticity of receipts
• •Store receipt images securely for verification purposes
• •Use receipt data only for review verification and Trust Score calculations
• •Do not share receipt images publicly or with businesses
• •Retain receipt data only as long as necessary for verification purposes

7. Children's Privacy

GoAmico is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using GoAmico, you consent to the transfer of your information to these countries.

9. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We may also notify you via email or through our Service. Your continued use of GoAmico after such changes constitutes acceptance of the updated Privacy Policy.